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DTSTART:20250327T150000Z
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SUMMARY:PDA Series: “Are You a Bot?” Merging Technology and Human Interaction Through the Implementation of a Library Reference Chatbot
DESCRIPTION:Session Details: This presentation will discuss the 
 implementation of a rule-based chatbot to accompany the UF Libraries’ Ask 
 A Librarian virtual reference service. The goal of the chatbot was to 
 streamline the virtual chat experience while still encouraging 
 librarian-patron interactions. It outlines the development of the chat 
 workflows for the bot through survey and analysis\, workflow creation using 
 Springshare’s chatbot tool\, and implementation. The presentation will 
 also discuss the struggles experienced during implementation\, usage data 
 and preliminary outcomes of the new chatbot\, and next steps for continued 
 improvement. \n\nPresenters:\n\n\n\nRobin Fowler\, George A. Smathers 
 Libraries\, University of Florida (she/her) \n\nRobin Fowler is the 
 Physical Sciences and Engineering Librarian at the George A. Smathers 
 Libraries at the University of Florida. She spent five years as the Site 
 Coordinator for the Ask a Librarian virtual reference service and currently 
 serves on the RUSA-RSS Virtual Reference Services Committee. Robin has 
 presented at the North American Virtual Reference Online Conference\, ALA 
 Annual Conference\, and FACRL Annual Conference\, and was a research team 
 member on the IMLS-funded project\, “Researching Students’ Information 
 Choices: Determining Identity and Judging Credibility in Digital Spaces.” 
  Robin’s research interests include the impact of emerging technologies 
 in academic libraries on student success\, and the relationship between 
 student wellness and student engagement initiatives in academic libraries. 
 Prior to her work at the UF Libraries\, Robin was a School Library Media 
 Specialist. \n\n \n\n\n\n \n\nKelly Handy\, George A. Smathers Libraries\, 
 University of Florida (she/her) \n\nKelly Handy is the Assistant User 
 Services Manager and Public Services Associate at Library West at the 
 University of Florida. She is the coordinator and trainer for the 
 University of Florida LibAnswers ticketing system\, as well as the student 
 assistant supervisor for her department. Kelly has presented at the Access 
 Services in Libraries Annual Conference\, the Southern Library Support 
 Staff Annual Conference\, the NEFLIN Annual Conference\, and FACRL Annual 
 Conference. Kelly’s research interests include staff/student support and 
 wellness\, neurodiversity in the workplace\, and finding new ways to share 
 resources and communicate best with preferred learning styles. She recently 
 became involved with the Diverse BookFinder team. Prior to her work at the 
 UF Libraries\, Kelly worked for a public library system for 17 years in the 
 Children’s and Teen Services and Member Services departments. \n\n 
 \n\n*Event Registration is Required*\n\nSponsored By\n\n\n\n
ORGANIZER;CN="Melissa Sykes-Silvers":MAILTO:msykes@flvc.org
CATEGORIES:Professional Development Alliance 
CONTACT;CN="Melissa Sykes-Silvers":MAILTO:msykes@flvc.org
STATUS:CONFIRMED
UID:LibCal-13725699
URL:https://flvc.libcal.com/calendar/professional-development-alliance/are-you-a-bot
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